Client Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
All your assistance requests will be responded to in maximum 1 hour after the trouble ticket or e–mail is submitted. If your case calls for further assistance from an administrator, we’ll forward the support ticket or the email to the person in charge, without delay and we will leave a comment to notify you that more time will be required for finding the optimal solution. Furthermore if you order the Optional Admin Services package, any of the server management tasks included there will be performed whenever you desire.
A Top–Class Help Desk Service
- We will be at your disposal 24–7 to respond to any inquiries that you may have connected to our Site Control Panel and any of the applications that we have pre–installed for your convenience on the dedicated server. In case you also require help handling server administration tasks, you can order our Optional Admin Services package, which includes backup disk storage space, weekly OS updates, server monitoring and rebooting services, plus problem troubleshooting and installation procedures.
A User–Friendly Help Area
Our Site Control Panel is installed by default for each dedicated web hosting plan. Among its functions is a rather useful integrated knowledge base that will guide you step by step on how to use it. Most educational articles in addition video versions that show all the tasks that you can perform in a highly illustrative manner. You can find all the help articles and the video tutorials in the upper right corner of each section of the Site Control Panel.