Help and Support Channels
A 1–hour Ticket Answer Warranty
Our group of qualified professionals will do their best to respond to your service needs within approximately 1 hour. If, however, the situation you have stumbled upon needs the assistance of our Admin =Team,= we’ll forward the ticket to the administrator on duty and will write a comment to inform you.
Top–class Technical Help Service
Our technical help and support team is going to be on duty for you day and night to to take care of all service demand tickets that you submit. We offer client support for all the software packages that are pre–installed on your server. These include our in–house developed Site Control Panel, the selected Operating System as well as the server administration panel (based on the VPS type).
An Intuitive Help Section
A comprehensive and regularly updated article base is incorporated into our in–house built Site Control Panel. It offers you quick tips about how to conduct all the common web site managing tasks. The Help zone offers you descriptive how to articles and step by step video training. You can access the Help area by clicking on the Help or Video buttons in the upper right side of each Control Panel section.