Irrespective of the fact that the web hosting service provided by the different companies is de facto the same, each provider has got a customized platform with its own modifications and different ways to carry out given tasks. That’s why, an immense knowledge base would be unbelievably useful both for people with little or no past experience and for technically skillful users who will at some point find out how particular procedures are completed, but will waste some time meanwhile. The objective of such a knowledge base is to make the service fast and simple to use, sparing users plenty of time and effort. The result is more contented clients, since they can swiftly find the information they need, and substantially less work for the support team, because typically most of the queries and issues that clients have are already listed in the knowledge base. Given that the articles are adequately written and cover more topics, you’ll be able to find out more not only about your account, but also about the hosting service as a whole.
Extensive Online Documentation in Shared Website Hosting
All shared website hosting plans that we’re offering include an elaborate knowledge base where you can find all you need to know with regard to your hosting account. Whether you would like to create a new database, to forward a domain name using an .htaccess file or to create an e-mail account on your PC or mobile device, you can simply read our step-by-step help articles and all the info that you require will be there. When you go to a certain section of the Hepsia Control Panel, you’ll see articles that are relevant to the features that can be accessed through it. If you prefer to check the entire archive of articles and get informed about all the features that Hepsia is offering, or simply to read general information about the web hosting service, you can explore the entire knowledge base, which can be accessed via the Help menu in your Control Panel. We’ve tried our absolute best to encompass any problem that you might run into, but in case you don’t find the information that you require, you can always touch base with us, as our customer care staff is at your disposal 24-7-365.
Extensive Online Documentation in Semi-dedicated Servers
The Help section of the Hepsia Control Panel, which is included in our semi-dedicated plans, will allow you to access the elaborate online help documentation that we’ve prepared for you. The articles themselves feature generic information on our services, instructional guides about the various features that you can use, together with troubleshooting guidelines that can help you rectify common problems that you may chance upon. The topics that we have covered encompass pretty much everything, from easy things such as how to host a brand-new domain name in the account, to more elaborate ones such as which SSH commands can be executed on the servers. Articles that are dedicated to the features of a particular Control Panel section will always be available on the right-hand side of the page that you’re on, whilst the complete article collection is accessible through the all-encompassing Help section.