The access to the customer and tech support that a shared website hosting company provides will tell you a lot about the services which they supply as well. If you can use only emails and / or tickets, you have most probably found some reseller and not the actual web hosting provider. When this is the case, you'll have to wait for several days to get a problem resolved since the reseller may not be checking their communication on a regular basis or they may need to get in touch with the actual website hosting company for further help. When the supplier provides you with various means of communication with quick response time available at any time, they are most likely the top provider, not just a reseller. Therefore you will receive timely assistance and top quality support since they will have immediate access to the servers where your account will be created. No matter what the problem - sales or technical, it is generally much better to be able to get hold of your website hosting company directly through your preferred way of communication.
24/7 Customer Support in Shared Website Hosting
We offer 24/7 customer, billing and tech support for our shared website hosting plans
. Even if you are not our customer yet and you have questions, we will assist you without delay and provide you with the necessary information, to give you the choice to make the best decision when you acquire a new web hosting account. We're available at any time, including holidays and weekends, and we provide several means of communication to get in touch with us - phone, live chat, e-mails and support tickets. To make things easier for you, we now have multiple telephone numbers all over the world, so you can call the one which is closer to you. The max response time for the emails and your tickets is one hour. The regular response time is no more than 15-20 min, so you can forget about waiting for several days to get assistance for some task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
We are aware how essential it is to get well-timed assistance, particularly when your website is not working effectively for whatever reason. All our semi-dedicated plans
feature 24/7 customer and tech support, consequently in case anything comes up, you're able to use various methods to let us know - phone line with multiple local numbers worldwide, live chat, email messages and support tickets. The first two options are for billing, pre-sales and common issues, which means that in case you do not have an account yet, for example, you can get additional information for our services, or we can help you with less complicated technical issues. The second two options are for solely technical issues or everything that is more time-consuming since it's more convenient to follow the dialogue between you and our technical support team. The warranted max response time for them is merely 1 hour, the typical one - 15-20 min, so you will not have to wait for a whole day so as to get assistance as you may need to do with various other providers.
24/7 Customer Support in VPS Servers
When you use our VPS hosting plans
, you will not ever have to wait for more than an hour to get support for any problem that you may have with the server or the software that comes pre-installed with it. We guarantee this short answer time for all of the tickets which you open from your billing Control Panel or emails which you send to our tech support crew. Furthermore, we have local telephone numbers in several countries worldwide plus a live chat service where we can assist you with billing, pre-sales and common questions. Customer and technical support is available 24/7/365 using the different methods of communication, so no matter what your question or issue is, there will always be someone to help you in a timely manner. If you need help with third-party software, that you cannot deploy or which gives you problems, you will be able to reap the benefits of the Managed Services upgrade package that we provide with all VPS plans.
24/7 Customer Support in Dedicated Servers
We know how important it is to get timely support in general, let alone if you operate an entire server, that's why every single dedicated server
that we supply includes 24/7 support with 1-hour response time warranty whatever the situation. This service is absolutely free for all issues with your server or the software that was installed by our admins during the setup, therefore you'll be able to contact us as many times as you would like, even during holidays. You could either open a support ticket from your billing section or you can send an e-mail, and the actual answer time for either rarely exceeds 30 minutes since we have administrators available twenty-four-seven. In case you need general information about our servers or you've got any kind of billing question/issue, you may also call one of the local telephone numbers we have on as many as 3 different continents or you can take advantage of our live chat service and speak with an agent online. For third-party software support, we offer a Managed Services upgrade, that you'll be able to include to your server plan through the billing Control Panel.