A live chat is a real-time method of communication between a website hosting company's support crew and its clients. It is an efficient method to receive some info about the website hosting services or have some issue resolved because you are talking with a live representative. The benefits of using a live chat service rather than calling or opening a trouble ticket are the smaller chance of mistakes any time you exchange data such as usernames or domain names, the quicker response time because the communication is real-time plus the fact that you do not have to stay on the chat all the time - you're able to do another thing while the representative investigates the issue involved. Furthermore, you will be able to become a part of a live chat room from any kind of computer that's connected to the world wide web, avoiding the phone charges that you'll need to pay when you are calling to another country.
Live Chat Support in Shared Website Hosting
Along with the phone and ticket support, our company provides live chat support too. You are able to get in touch with us every day, which includes weekends and holidays, and we will give you more information about the shared website hosting plans that we offer if you are not among our customers yet, or about general and billing questions in case you already have an account. Although for solely tech issues you'll have to open a trouble ticket to the technical support, because such issues will require more time to be dealt with, you can still get in touch with us on our live chat for some technical details. For example, we are able to assist you to set up an email address in your email client or troubleshoot a variety of problems, saving you a long time. Even if our phone lines are already off for the day, you can speak to a live person.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we supply is accessible every single day, even on weekends and holidays. It's the best way to find out more about our semi-dedicated plans in case you don't have an account yet or to have an issue resolved in case you are a client and our customer care agents will assist you promptly no matter what time of the day you join the chat. If you are hesitating which package is more appropriate for your sites, if you need advice whether you should order a particular upgrade and how to obtain it or when you've got difficulties installing an e-mail account on your computer system, you're able to get in touch with us and we'll supply you with the required info without delay. Our live chat is accessible even after our phone lines are off for the day, therefore when you have an account with us, you can rest assured that you'll always get quick assistance with any kind of question or issue that shows up.