In case you’ve got a website, a problem might always emerge and it doesn’t automatically need to be associated with the hosting service itself. For example, something might go wrong when you update a script or some vital content may be modified or deleted by accident. No matter what the essence of the problem might be, you’ll need to get in touch with the tech support team and request them to restore a backup or to help you solve the problem that you are having. How fast they will do that will predetermine how much time your websites will be offline. For given websites like social networking websites or web shops, a repeated downtime duration often means lost clients and cash. That said, it’s crucial to use the services of a hosting company that provides not only a very good technical support service, but also a well-timed one.
One-Hour Response Guarantee in Shared Website Hosting
Our shared website hosting plans offer a one-hour response time guarantee, which implies that regardless of what question or predicament you may have, we’ll always be there to lend a hand. As it is, it seldom takes more than half an hour to get an issue resolved or an inquiry answered, and this is valid for both sales and technical matters. Our customer service team members will be at your service 24-7, even on holidays and weekends, which implies that you’ll get immediate assistance whenever you need it. We are aware of exactly how costly time can be, so by the time we answer your e-mail or support ticket, we’ll have explored the matter and, in case we haven’t figured out a solution, we’ll provide you with more information on what you need to do on your end – when the case requires it. With our support service, you can rest assured that there will be someone to help you instantaneously, regardless of the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from our company, you can take advantage of our lightning-fast support service. You will get a reply to any support ticket opened via the hosting Control Panel or e-mail sent to our technical and customer support team in no more than one hour. The response time is guaranteed and it is valid regardless of the matter – billing or technical. It often takes significantly less time to explore and sort out a problem. We will provide you with more details if the solution entails something that has to be done on your end. In case you contact us during holidays or weekends, the response time will be exactly the same and considering the fact that our support staff is working 24 hours a day, you will receive timely assistance for practically any technical, billing or general issue irrespective of the hour.