Discover what phone support entails in the web hosting community.
In the event that you've ever had a shared website hosting account before or you have dealt with any other type of online service, you're probably well aware from personal experience that for a lot of things it is better to consult with a live person on the telephone than to exchange tickets or e-mail messages. If you'd like to learn more about a specific service before you decide to buy it or if something small-scale has to be done, for example, it is really much easier and faster to get it done live. When you are able to get hold of representatives by phone, it's very likely that you're using the services of a real web hosting provider, not just a reseller. The level of support that you can get on the telephone varies between different companies - from common issues to professional tech support. Typically the majority of suppliers supply pre-sales assistance and 1st level telephone support, while more complicated technical matters are resolved via e-mail and tickets.
Phone Support in Shared Website Hosting
In case you choose to purchase one of our shared website hosting plans
, you will be able to get in touch with our support crew over the telephone for 14 hrs every day. We can help you choose the perfect package for your websites because we think that it is better to discuss such matters with a live person. In case you already own an account, we are able to assist you with any sales/billing questions as well as general issues, even with some tech matters that do not involve too much time or escalation to an administrator as it is more convenient to open a support ticket for time-consuming issues in order to have all the communication in one place. We have telephone numbers in the US, the UK and Australia, so you'll be able to call the one you prefer and talk with one of our agents.
Phone Support in Semi-dedicated Servers
We provide live telephone support 14 hrs a day as part of the support services for every single semi-dedicated server
plan that we provide. Due to the fact that some issues are more complex and time-consuming, you may need to open a support ticket in case you come across such an issue, but for all your general, billing or minor technical issues you can always phone us and we'll assist you immediately in order to save you the time you'll have to spend on creating a support ticket. Even if you don't have an account yet, you are able to find out if you can host your websites on our leading-edge cloud platform or you're able to receive any other general info about our semi-dedicated solutions. We now have local phone numbers in the United States of America, the UK and Australia as well as an international number, which means that you're able to call the one that is closer to where you live.