There are a handful of ways in which you can touch base with the web hosting company whose services you are using, but the one that you will always find irrespective of which company you opt for is a trouble ticket system. It’s the least complicated means of communication for different reasons. If no customer service staff member is available at the moment and they are all engaged, a phone call may not be responded to, but a ticket will invariably hit home. On top of that, you can copy/paste extensive pieces of information without having to worry about spelling errors, and if a given issue requires more time to be resolved or a number of responses need to be exchanged, all the information will be in the same place, so each party can always follow the steps taken by the other one. The negative aspect of using tickets to get in touch with your hosting company is that they are typically separate from the hosting platform, which implies that if you have to supply info or to adhere to guidelines, you’ll need to use at least two separate accounts and this number may rise in case you wish to manage multiple domain names. In addition, many web hosting companies reply to tickets after hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting around for a reply.
Integrated Ticketing System in Shared Website Hosting
Our shared website hosting plans
feature an integrated trouble ticket system, which is an indivisible part of our custom Hepsia Control Panel. As opposed to other similar tools, Hepsia allows you to manage everything related to the web hosting service itself in the very same location – payments, web files, emails, tickets, etc., eliminating the need to sign in and out of different interfaces. If you have any technical or pre-sales questions or any difficulties, you can send a ticket with just a few clicks without signing out of your Control Panel. In the meantime, you can choose a category and our system will offer you a number of informational articles, which will give you more info and which may help you fix any given issue even before you actually open a ticket. We guarantee a trouble ticket response time of no more than 1 hour, even if it’s a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we use is built into the Hepsia hosting Control Panel, which we have developed for our semi-dedicated plans
, which means that you will not require another platform to get in touch with our support team – you can do that on the spot in the event that you bump into a problem. Posting a new ticket requires several mouse clicks and finding an older one is just as easy. With our intelligent search box, you can quickly find any ticket that you have already submitted. You can submit a ticket at any given time as our help desk support staff members are on duty 24/7 and answer in no more than one hour, even though it seldom takes this much to receive a response. With the Hepsia Control Panel, you’ll have everything in a single place and you can just forget about the need to sign in and out of 2 or more platforms to solve a simple problem.